Mettatee Shop’s Extended 180-Day Money Back Guarantee

At Mettatee Shop, we’re elevating our customer satisfaction commitment by extending our standard 90-day money-back guarantee to an impressive 180 days. Experience our high-quality products at a minimal cost of just $3.99 during checkout under this extended guarantee.

Our Commitment to Satisfaction

180-Day Guarantee Coverage

 

• • Artwork Accuracy: If the artwork on your items doesn’t match what you approved, we’ve got you covered.

• • Manufacturing Defects: Any defects, no matter how minor, are eligible for a refund or replacement.

• • Item Quality and Description: If items don’t meet the described standards or your expectations, we’re here to help.

• • Condition of Items: Unused and unwashed items are eligible under this policy.

Contact for Support

 

• • Reach out to our support team at [email protected] for prompt assistance.

Note: This guarantee does not cover damages from accidents, improper care, normal wear and tear, or color/material breakdown due to sun exposure or washing.

Specific Policies

Not Happy with Your Order?

 

• • 90-Day Refund Eligibility: If you’re not satisfied, you can get a refund within 90 days of delivery.

• • How to Request: Contact our customer service team via Livechat, including a photograph and explanation of your concerns.

Damaged or Low-Quality Items

 

• • 90-Day Coverage for Defects: For any production or delivery damages, you can request a refund or replacement.

• • Request Process: Include a photograph showing the defect and reach out via Livechat. No need to return defective items.

Non-receipt of Products

 

• • Delayed Delivery: You can request a refund or replacement for delayed orders.

• • Request Window: Submit your request within 2 months of order placement.

Refund Processing Times

Refund Timelines

 

• • Credit Card: Up to 10 business days

• • PayPal: 3 to 7 business days

Note: For any delays in credit posting, please contact your bank or financial institution.