Shipping Policy

At Mettatee, we pride ourselves on delivering exceptional service with high-quality, custom-made products. We understand the importance of timely delivery for your special occasions and are dedicated to ensuring your orders are fulfilled and delivered promptly.

Understanding Our Shipping Process

Estimated Arrival of Your Package

Your package’s Estimated Arrival = Order Processing Time + Artisan Production Time + Shipping Time. This process involves order fulfillment, quality checks, and packaging, especially as all items are custom-made.

Shipping Times and Procedures

U.S. Domestic Orders (Business Days)

Order Processing Time

• • Processed within 1 day. Refund requests can be made during this time without charges.

Artisan Production Time

• • Handcrafted by artisans within 5-7 days. Modifications and additional details can be requested during this period.

Shipping Time

• • Average transit time of 7-10 days using carriers like USPS, DHL, FEDEX, depending on location and carrier availability. Additional days may be required for customs processing.

Special Considerations

• • Tracking Information: Email notifications with tracking details are sent once orders are dispatched.

• • Busy Periods: Extended production and delivery times are possible during holidays. Cut-off times will be displayed on our website.

Shipping Fees and Options

General Shipping Charges

• • Calculated at checkout based on location and item weight.

Shipping Packages

Free Standard Shipping (2-4 Weeks) – No Preview Photo

• • Available for orders over $99. Does not include a preview photo.

Standard Shipping (2-4 Weeks) – No Preview Photo

• • Flat rate of $9.95 for orders under $99, without a preview photo.

Standard Shipping with Preview (2-4 Weeks) – Unlimited Editing

• • For all orders at $19.95, offering a preview and unlimited edits.

Shipping Insurance (2-3 Weeks) – Preview, Unlimited Editing, Protection for Loss/Damage

• • Priced at $29.95, this option includes expedited shipping, preview, editing, and coverage for lost or damaged items.

Note: Shipping durations are estimates and may vary based on location and other factors.

Address Accuracy and Modifications

• • Ensuring Correct Shipping Details: Inaccuracies may lead to returns and disposal by our shipping partners. Mettatee is not liable for delivery issues due to incorrect or insufficient shipping information.

• • Changing Your Address: Please contact us within one day of order placement for address modifications. After this period, changes are not guaranteed.

Contact and Support

For additional information or assistance, please reach out to us at [email protected] or fill out our contact form at Mettatee Contact Page.